Why Tenants Choose TPS (and What We Don’t Do)
The Tenant Protection Scheme (TPS) exists to give tenants clarity, structure, and confidence when dealing with landlord and Letting agent disputes.
This page explains why tenants choose TPS and just as importantly, what TPS does not do
“Why are you so cheap?”
It’s a fair question and one many tenants quietly ask.
The truth is simple.
Apart from working with some of the best housing solicitors in the uk, TPS was created to make real housing support accessible, especially for people who cannot afford solicitors or do not qualify for legal aid. We work with solicitors who care, it’s as simple as that.
We keep our costs low because our goal is not to charge thousands in legal fees.
Our goal is to help tenants understand their rights, take the right action, and protect their home.
As long as TPS can cover its costs and continue supporting renters, we are doing exactly what we set out to do.
Affordable does not mean lower quality.
It means fair, honest support when people need it most.
Why Tenants Choose The Tenant Protection Scheme
Tenants come to TPS when they feel:
Unsure what to do next
Overwhelmed by landlord pressure
Ignored by agents or informal advice
Unable to afford expensive legal services
TPS provides clear, structured support without jargon or false promises.
Clear, Honest Guidance
We explain your situation in plain English so you understand:
Where you stand
What your options are
What risks exist
No scare tactics. No exaggeration.
Empowerment First
TPS always aims to empower tenants.
Where possible, we show you how to deal with the issue yourself, free of charge.
Hands-on TPS support is offered only if you want it.
Affordable, Ongoing Support
If you choose to join TPS:
There are no hourly rates
No surprise fees
No pressure to escalate unnecessarily
You know exactly what support looks like before you proceed.
Process-Driven, Not Emotional
TPS focuses on:
Evidence
Process
Clear communication
Proper escalation
This approach gets better outcomes than emotional or aggressive responses.
What TPS Does NOT Do
We Do Not Guarantee Outcomes
No service can guarantee results.
Anyone who does is not being honest.
We Do Not Encourage Unnecessary Conflict
TPS does not push disputes to court unless it is appropriate and understood.
We Do Not Take Over Without Consent
You stay in control at all times.
Nothing is done without your agreement.
Who TPS Is Right For
TPS is suitable for tenants who want:
Clear guidance
Structured support
Calm, informed decision-making
Who TPS Is Not Right For
TPS may not be suitable if you:
Want instant guarantees
Expect aggressive or confrontational tactics