What Happens After You Contact Us ?
When you contact TPS, we first listen and understand what’s happening.
We then explain where you stand and what your options are.
If action is needed, we guide you step by step or step in to help you deal with it properly.
Step 1: Contact The Tenant Protection Scheme
You contact TPS by email or phone regarding your tenancy issue.
We aim to respond the same or next working day.
Step 2: Initial Case Review
A trained TPS case handler reviews your situation and asks a small number of questions to understand the facts, such as your tenancy agreement, notice received, or ongoing dispute with your landlord or letting agent. All information is treated confidentially.
Step 3: Independent Assessment of Your Situation
Where appropriate, your case is reviewed using independent legal guidance so we can assess your position accurately, including risks relating to eviction proceedings, deposit disputes, or housing conditions.
Step 4: Your Options Explained Clearly
Option A: Free Guidance for Tenants
We explain how you can deal with the issue yourself, step by step, at no cost. This may include guidance on responding to a Section 21 or Section 8 notice, dealing with landlord harassment, or challenging unfair deposit deductions.
Option B: TPS Support
- Taking over communication with your landlord or letting agent
- Preparing tenancy-related letters and documents
- Managing escalation and dispute processes
- There is no obligation to proceed.
- Honest, Transparent Tenant Support
We provide clear, structured tenant support so renters understand their rights and can take confident, informed action when dealing with landlords, agents, or housing conditions.