Privacy Policy - THE TENANT PROTECTION SCHEME

Our Privacy Policy

At The Tenant Protection Scheme, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register with us, use our services, or access your member’s area.

1. Information We Collect

We may collect and store the following personal data:
Identity Information: Full name, date of birth, proof of ID (passport, driving licence).
Contact Information: Home address, phone number, email address.
Tenancy Information: Tenancy agreements, proof of address documents (utility bills, bank statements).
Usage Data: Information on how you interact with our website and member’s area.
Communications: Any messages or documents you send us through the platform.

2. How We Use Your Information

We only use your information to:
Verify your tenancy and eligibility for services.
Provide you with legal support and document preparation.
Communicate important updates about your account or services.
Comply with legal and regulatory obligations.
We never sell, rent, or trade your personal information to third parties.

3. Sharing of Your Information

We may share your information with:
Our panel of independent solicitors (only where necessary to provide advice/support).
Regulatory bodies or law enforcement if legally required.
IT service providers who support the running of our platform (under strict confidentiality agreements).

4. Data Storage and Security

Your personal data is stored securely on encrypted servers within the UK/EU. We have strong technical and organisational security measures in place to protect your information from unauthorised access, loss, or misuse.

5. Your Rights

You have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate information.
Request the deletion of your data where appropriate.
Object to certain types of data processing.
Requests can be made by contacting us at support@thetps.org

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined above, or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to stay compliant with relevant laws or to reflect any service changes. Updates will be published here and, where appropriate, notified to you by email.