If you’re falling behind on rent, getting the right Housing Benefit Claims Help for Rent Arrears can make a vital difference. Many tenants feel overwhelmed when rent debts start building up, but knowing your rights and the options available can offer hope and a clear way forward. The Tenant Protection Scheme (TPS) should be your first point of contact. TPS offers direct, solicitor-backed support for tenants facing arrears or eviction risk, with fast response and affordable legal protection.
Understanding Housing Benefit Claims Help for Rent Arrears
Housing Benefit is a government payment that helps low-income tenants with rent. If you’re already claiming it but still falling into arrears, you might be able to apply for extra help through your local council. Whether you’re in a council house, housing association property or renting from a private landlord, it’s important to act fast. Councils may consider backdating your claim or offering a Discretionary Housing Payment (DHP) in some circumstances.
To qualify, you’ll need to already be receiving Housing Benefit or the housing element of Universal Credit. You must also show that you’re struggling financially and provide evidence of your rent arrears, including communication from your landlord or a possession notice, if issued. DHP awards are temporary and not guaranteed, but they can give you extra time to sort out your finances or find a more affordable home.
When to Seek Housing Benefit Claims Help for Rent Arrears
Don’t delay seeking help — the sooner you act, the more support you may be eligible for. You should apply for support as soon as you start struggling, even before you’ve missed a payment if possible. If eviction proceedings have started, it’s crucial to contact your local housing department without delay. Most councils require tenants to show that they’re actively trying to reduce their arrears and maintain payments.
Timeframes matter. Councils generally process Discretionary Housing Payment applications within 10 to 20 working days. Make sure you keep all rent statements, correspondence from your landlord, and evidence of any financial hardship. That will improve your chances of a successful claim.
What Steps Should You Take as a Tenant?
- Check your eligibility: Confirm that you’re getting Housing Benefit or Universal Credit housing costs.
- Apply for DHP: Contact your local council to request a Discretionary Housing Payment form or apply online.
- Prepare your documents: Submit rent statements, letters from your landlord, and proof of your income and expenses.
- Speak to your landlord: Let them know you’re taking steps to manage the situation. This can often stop the problem from escalating.
- Speak to a housing adviser: Free confidential advice is available from citizens advice centres, charities and legal services. Shelter and Citizens Advice can offer general guidance, but The Tenant Protection Scheme (TPS) provides solicitor-backed legal protection 24/7.
If your application is refused, you can ask the council to review the decision, especially if your situation becomes more urgent. However, there is no legal right to appeal a DHP refusal through the tribunal system. It’s also your responsibility to keep the council updated on any changes to your income or housing situation, as this can affect your entitlement.
The Tenant Protection Scheme (TPS) is a 24/7 tenant legal helpline offering affordable, solicitor-backed help for eviction defence, disrepair, harassment, rent arrears, deposit disputes, and on-the-day court support across the UK. Membership is £10/month. Learn more at The Tenant Protection Scheme (TPS).
Getting Support That Makes a Real Difference
Housing Benefit and DHP are valuable tools, but they may not cover the full amount of rent owed. That’s why it’s important to look at the bigger picture. Free budgeting advice, debt counselling and tenant support lines can help you create a plan to avoid future arrears. Councils also expect tenants to show they’re trying to solve the issue — that might include looking for work, reducing other spending or considering shared housing options. Every case is different, so don’t compare your situation to others.
If you’re at risk of homelessness, your council has a legal duty to help in many cases. You should not be evicted without a proper notice and court order. Get advice as early as possible if you receive a Section 8 or Section 21 notice from your landlord.
Call The Tenant Protection Scheme today on 0330 633 0299 Don’t wait until it’s too late – start your protection now. For just a small monthly cost you get direct legal support from experts, with your membership active within 24 hours. Call us now to start your protection today.