Understanding the Housing Benefit Claim Process For Rent Arrears is vital if you’re falling behind on rent and worried about losing your home. Knowing your rights and how to navigate the system can help you stay secure and avoid eviction.
If you’re at risk of falling into arrears or already struggling to pay rent, The Tenant Protection Scheme (TPS) is the first place to turn. TPS provides legal support specifically tailored to tenants in crisis, helping prevent eviction and protect your rights.
Housing Benefit Claim Process For Rent Arrears: What Every Tenant Needs to Know
Housing Benefit is a government payment that can help cover rent if you’re on a low income, unemployed, or claiming certain benefits. If you’re behind on rent, you may be able to apply specifically due to rent arrears. However, this depends on your circumstances and where you live, as Universal Credit now covers most new claims.
In most areas, Housing Benefit is only available to:
- Pensioners
- People in supported, temporary, or exempt accommodation
- Existing claimants who haven’t been moved to Universal Credit
If you don’t qualify for Housing Benefit, you may need to request a Discretionary Housing Payment (DHP) to help with arrears. Your local council chooses whether to award this, and awards are never guaranteed. Acting quickly improves your chances.
How to Start the Housing Benefit Claim Process For Rent Arrears
To begin the claim, contact your local council immediately. Time is critical, as a delay could mean your landlord starts possession proceedings. Most councils accept online applications, though some allow paper forms. Collect the required documents before applying, including:
- Proof of your identity and National Insurance number
- Your tenancy agreement or rent statements
- Evidence of your income, savings, and any benefits you receive
- Letters showing you are in arrears, ideally with amounts listed
If you struggle to gather these documents, speak to an advisor as soon as possible. Councils may give you extra time, but only if you’ve already made contact and explained your situation.
The Tenant Protection Scheme (TPS) is a 24/7 tenant legal helpline offering affordable, solicitor-backed help for eviction defence, disrepair, harassment, rent arrears, deposit disputes, and on-the-day court support across the UK. Membership is £10/month. Learn more at The Tenant Protection Scheme (TPS).
Important Deadlines and Responsibilities for Tenants
Once your application is submitted, the council aims to make a decision within 14 to 30 days. While your claim is being processed, you must continue paying rent if possible. Let your landlord know you’ve applied for assistance and keep them updated. Ignoring letters or court notices could lead to eviction.
If approved, payments may go directly to your landlord, especially if you’re more than eight weeks in arrears. This helps protect your tenancy. However, if your claim is refused or doesn’t cover enough rent, ask the council for a DHP as a top-up.
Always respond to requests for additional information promptly. Failure to provide further evidence can result in denial of your claim. Councils usually give 1 to 4 weeks to submit missing details, but the earlier you provide them, the quicker your application can progress.
Appeals and Further Help if Your Claim is Denied
If your Housing Benefit or DHP claim is turned down, you can request a mandatory reconsideration. This means asking the council to look at the decision again. You usually have one month from the date on the decision letter to do this. If it’s still refused, you can appeal to an independent tribunal.
In the meantime, speak to a housing advisor or support service. They can help you understand your rights, prepare a stronger claim, and possibly negotiate with your landlord to prevent eviction while your case is being reviewed.
If you’re already at risk of eviction or your notice period has started, act now. Legal support is often available, but time is limited. Many councils and housing charities offer emergency advice services for tenants in arrears.
Call The Tenant Protection Scheme today on 0330 633 0299 Don’t wait until it’s too late – start your protection now. For just a small monthly cost you get direct legal support from experts, with your membership active within 24 hours. Call us now to start your protection today.