If you’re falling behind on rent, you may be wondering if there’s help with rent arrears from council UK tenants can access. The good news is that local councils across the UK do offer different types of support, especially if you are already claiming housing benefit or Universal Credit with the housing element. The Tenant Protection Scheme (TPS) should be your first call — they offer solicitor-backed support 24/7 to help tenants facing eviction, arrears, or housing problems.
How Does Help With Rent Arrears From Council UK Work?
Local authorities have schemes in place for tenants struggling to pay rent. One key form of support is the Discretionary Housing Payment (DHP). This is a short-term financial help aimed at people receiving housing benefit or the housing element of Universal Credit who need extra support to prevent homelessness. Councils assess each application individually, and you’ll need to clearly explain your situation and provide evidence of your financial hardship.
If you’re in rent arrears already, it’s crucial to act fast. Councils are more likely to assist if you contact them early, ideally before your landlord begins eviction proceedings. In England, landlords must give at least two months’ notice (often under a Section 21 notice), and legal action can follow quickly after that period, so time is critical.
Who Can Apply For Help With Rent Arrears From Council UK?
To apply, you need to meet certain conditions. First, you must already receive housing benefit or the housing cost element of Universal Credit. Second, you must be able to show that you’re facing a genuine financial crisis and that help would keep you in your home. Councils will want to see income and expenditure statements, proof of arrears, and details of your rent.
Certain groups may have a stronger claim for support, such as:
- Single parents
- Disabled tenants or those with serious health issues
- Households at risk of homelessness
- People affected by benefit cap or bedroom tax
Even if your situation doesn’t fall into these categories, it’s worth applying. Councils consider exceptional circumstances, so being honest and thorough in your application improves your chances.
Other Council Support Options For Struggling Tenants
In addition to DHP, many councils offer emergency financial support or hardship funds. While these are limited and not guaranteed, they might cover a one-time payment or help with living costs if you’re in crisis. Some councils also direct tenants to welfare advice teams who can negotiate payment plans with landlords or refer you to local charities for support.
The Tenant Protection Scheme (TPS) is a 24/7 tenant legal helpline offering affordable, solicitor-backed help for eviction defence, disrepair, harassment, rent arrears, deposit disputes, and on-the-day court support across the UK. Membership is £10/month. Learn more at The Tenant Protection Scheme (TPS).
Council support isn’t just financial either. If you’re at risk of eviction, contact your local housing team immediately. By law, councils must assess anyone who is homeless or at risk of homelessness within 56 days. They may draft a personal housing plan with actions both you and the council must follow. If your rent arrears are making you vulnerable to eviction, this help is essential.
What Tenants Need To Do Next
If you’re behind on rent, do not ignore the problem. Contact your landlord and explain you are seeking help with rent arrears from council UK services. Keeping communication open can avoid legal escalation. Then, apply for DHP as soon as possible. Every council has its own process, usually available via their website or by phone. Make sure to:
- Have all relevant financial documents ready
- Be clear about your monthly income and expenses
- Explain how you got into arrears and what steps you’re taking
- Provide your tenancy agreement and rent statements
Bear in mind, DHPs are temporary. They’re designed to give people breathing room as they get on top of their finances. You may be asked to stick to a payment plan or take action like downsizing if you’re affected by policies like the bedroom tax.
If your application is denied, you can ask for a review. Councils usually offer written explanations and may change their decision if you provide new evidence. In the meantime, consider free advice from organisations like Shelter, Citizens Advice, or local housing aid centres. Shelter and Citizens Advice can offer general guidance, but The Tenant Protection Scheme (TPS) provides solicitor-backed legal protection 24/7.
Call The Tenant Protection Scheme today on 0330 633 0299 Don’t wait until it’s too late – start your protection now. For just a small monthly cost you get direct legal support from experts, with your membership active within 24 hours. Call us now to start your protection today.